Discretion should be easy to understand.

When you write to us, we receive the name, email address, city, inquiry type, and message you provide. When you reserve a conversation, we receive your name, email address, phone number, selected time, and any note you add. When you request Prestige Cellar access, we receive the details you choose to enter.

Please do not send payment card details, account numbers, or government identifiers through this site. Prestige Vin never takes custody of wine, so we do not hold purchase or shipping records on your behalf.

We use your information to answer you, arrange the work you asked about, and remember advice already given. That continuity is part of the service.

If you inquire and the conversation pauses, we may send a short series of follow-up notes. Each includes an unsubscribe link. Using it stops the sequence immediately.

Inquiry and booking details pass into our client records system, operated within The Clemenza Group. We do not sell, rent, or share them for anyone else's marketing.

When a journey involves travel arrangements, we share the details Velluto Travel needs to make those arrangements—and nothing unrelated to the booking.

Service providers host the site, deliver email, and monitor faults. They process data on our instructions, not for their own use.

Vercel Web Analytics and Vercel Speed Insights tell us which pages are read and how quickly they load. Both are cookieless and do not build a profile of you.

When enabled, Google Analytics sets browser cookies and shares usage data with Google under its own terms. Browser privacy settings, tracker blocking, private browsing, or Google's opt-out add-on can exclude you without changing how the site works.

We do not use advertising cookies, retargeting pixels, or social-media trackers.

We keep unanswered inquiries only while the conversation might reasonably resume. Records tied to actual work remain for as long as they may be needed—particularly where an appraisal or valuation could later be read by an insurer, executor, attorney, or tax authority.

You may ask what we hold about you, ask us to correct it, or ask us to delete it. Depending on where you live, you may also have rights to restrict or object to processing, receive a portable copy, or complain to a regulator. We do not sell personal information or share it for cross-context behavioral advertising.

Write to us and we will act on the request. We will not treat you differently for asking.

The site uses HTTPS. Access to client records is limited to people who need them to do the work. No system is perfect; if something happens that affects you, we will tell you promptly.

Prestige Vin advises adults. This site is not directed to children, and we do not knowingly collect their information.